Privacy policy
How The Advanced Group collects, stores, uses and discloses personal information.
Last updated: 23 February 2026
1. Introduction
The Provider is The Advanced Group (ABN: 20 096 450 190), located at 1 Eastern Service Road, Stapylton QLD 4207, Australia. This policy describes how personal information about individuals using the Services is collected, stored, used and disclosed.
2. Types of information collected
Names, addresses, service details, communication records, posted content, email addresses, telephone numbers, call recordings, dates of birth, device information via cookies, and IP addresses.
3. How information is collected
Customer surveys, website interactions, direct communications, automated analysis of service use, and recorded telephone calls with consent.
4. How information is held and secured
Information is stored via third-party data storage services, application providers, employee devices and archival services. Protection includes industry-standard security techniques, encryption, firewalls, SSL encryption, physical security and reputable technology vendors.
5. Deletion of personal information
Information is deleted when no longer needed or upon reasonable request from individuals.
6. What information is used for
Enabling service use, analysing typical usage, communicating with individuals, marketing, promotional activities, employment consideration, legal compliance, agreement enforcement and payment processing.
7. Disclosures of information
Information may be disclosed to employees, professional advisors, service providers, SaaS operators, payment systems operators, business partners, sponsors, regulatory bodies and courts.
8. Disclosing information outside Australia
Information may be disclosed overseas. Users consent to this by using the Services. The Provider makes good faith efforts to ensure consistent handling, though individuals have fewer protections than with Australian recipients.
9. Privacy contact
Direct complaints via the contact page. The Provider responds within 10 days and attempts full resolution within 10 days if feasible. Unresolved matters can be escalated to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Accessing information
Individuals have the right to contact The Provider to access or modify their held information.
11. Changes to this policy
The Provider reserves the right to modify this policy to comply with privacy law changes or reflect business practice changes. Individuals are responsible for regular review.
Contact: 1300 66 2345 · 1 Eastern Service Road, Stapylton QLD 4207.
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